Dos and Dont`s - The right way to handle our Vytals

May 23, 2023

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If you have any questions, our customer service will be happy to help you. We also have a solution for these special cases:


  • The QR code is damaged or missing
    Please return the Vytal to our Partners anyway, but send us an email to hallo@vytal.org with the info where you did it and what the Vytal is called. We will then post it manually.

  • The lid or the bottom part is lost
    In this case we would charge only half of the purchase price. Please return the other part and send us a mail with photo and name of the bowl to hallo@vytal.org

  • The Vytal is broken
    Please check if everything is ok with the container before accepting it, because after that it will become your property. If it is broken, we would have to charge you for it. 10 Euro for a bowl and 4 Euro for a cup will then be automatically debited from your deposited means of payment at the end of the rental period.

  • The partner restaurant refuses to accept my Vytals
    You can see in the app which Vytals the Partner accepts. If the acceptance is still refused, you can report this directly via hallo@vytal.org or via the app (search for a restaurant and click on the three dots in the upper right corner). We will contact you there and clarify this.


However, these are only exceptional cases that do not happen often. If it does happen, you now know how to deal with it ;). In principle, you can't do much wrong when dealing with our Vytals. Just treat them like your own beloved reusable containers as long as they are in your possession.Β 


Remember: With every Vytal you return, you are actively investing in a sustainable alternative to single-use plastic. Become part of the Vytal family and shape the future with our more than 330,000 app users.Β 

Christina Berkele

Customer & Partner Support Agent

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